By booking with us, placing an order, or interacting with our website or services, you agree to the following Terms & Conditions. These apply to all interactions with Petals & Preserve and its team.

Shipping & Drop-Off Requirements

Order Form Required:
All flower shipments must be made within 24 hours of event and include the provided Order Form. This allows us to itemize the contents. We will confirm contents via an "Arrival/Conditions" email.

Petals and Preserve is not responsible for:

• Missing items not listed on the form

• Condition of items upon arrival

Note: The Order Form is not used for design details.

Items & Accompaniments

Our artists will determine:

• Flower use and placement

• Arrangement decisions

• Any trimmings required

We try to use as many flowers as we can to ensure no waste of your beautiful memories.

Artistic Interpretation

Each preservation is an artistic commission, handcrafted by our studio.

We use:

• Flowers from your bouquet

• Our professional artistic judgment

Subjective dissatisfaction (e.g., “I thought it would look different”) is not eligible for refunds.

Shipping of Completed Pieces

You are responsible for the shipping and handling of your fresh flowers to us, however we will cover your completed pieces back to you.

• We ship via FedEx with insurance

• If undeliverable, the package may be returned. You are responsible for reshipping fees.

• If you are unavailable, request our $55 Courtesy Shipping Delay Fee to hold shipping for up to 2 weeks.

Optional: Coordinate FedEx Vacation Pick-up directly with your local FedEx office.

Damage in Transit

All shipped pieces are insured through FedEx. Petals & Preserve is not liable for transit damage.

To file a damage claim:

1. Notify FedEx within 1 week

2. Keep all original packaging

3. Submit required photos and documentation

If approved, insurance will cover up to $1,000 or the cost to remake the piece.

Repair & Loss

If your item is damaged after delivery, you may request a repair quote. You are responsible for return shipping.

In the event of loss or theft by FedEx, coverage will be determined by their insurance claim process.

Flower Preservation Limitations

Preservation outcomes vary by method:

• Floral Blocks: Encased in resin

Common outcomes:

• Darkening

• Bruising

• Transparency in petals

Resin Disclaimer:
All resin yellows over time. While UV inhibitors help, this cannot be fully prevented. Minimize yellowing by:

• Keeping out of direct sunlight

• Maintaining airflow

• Avoiding heat and humidity

Display, Handling & Care

• Trays are decorative only—do not use handles to lift or carry.

• Avoid placing items heavier than 0.5 lbs on top of resin surfaces.

• Keep out of reach of children, pets, or unstable areas.

Changes, Cancellations & Refunds

• No downgrades after payment

• Upgrades must be made before flower delivery

• All payments are non-refundable (although we strive to accommodate for extenuating circumstances whenever possible and the refund will reflect the investment of time and materials needed to prepare for your flowers arrival)

Your order may be canceled if:

• Payment isn’t received

• Flowers are not received within a week of event

Once preservation begins, no changes can be made to the order.

Ownership & Use

All designs remain the intellectual property of Petals & Preserve.

We may use your preserved piece in:

• Social media posts

• Marketing materials

• Portfolios and expos

Legal & Liability

Petals & Preserve is not liable for:

• Discoloration over time

• Loss due to theft, fire, or weather

• Improper use or handling

Acknowledgment

By booking or ordering, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Governing Law

These terms are governed by the laws of the State of Florida. Disputes that cannot be resolved amicably will be settled via arbitration in Brevard County, Florida.